SUCH a pleasant experience! The representative whom I spoke with to schedule the appointment was super-friendly and professional. They gave be an actual time of arrival for the appointment- not a window- and were very flexible with me (I had my realtor leave keys in a lockbox for them outside of the building). The carpets look great and the whole experience could not have been easier.
Great - they were the best and I appreciate everything they did. Picked up my rug stored if for a while and returned it in wonderful condition.
My daughter and I have not stopped talking about the amazing experience. The service rep. was the most wonderful person. He looked through the place, told us what he was going to do, how long it would take, and how soon we could walk on the cleaned carpet. He delivered, he did a fantastic job on a very soiled, old carpet, it looked new, very clean when he finished. Told us if later there were any places on the carpet that we were not satisfied with to call and he would take care of it. This was the best service experience I've had ever! I have told everybody about this company, I highly recommend them without reservation
The gentleman arrived on time quickly went to work and did a spectacular job. The Hall had several really dirty spots and now all my carpet looks like new. I highly recommend Heavens Best Carpet Cleaning.
Jim showed up exactly on time and got right to work. I had 2 upholstered living room chairs that see a lot of abuse from 2 young children. He really worked the chairs and the individual stains. They look nearly brand new and I will 100% use Heaven's Best again for my rugs.
Jim came out and did a superior job. He was on time, neat and got right to business. He was very thorough, probably the most thorough that I've ever had. He vacuumed and moved the furniture. Spot treated thoroughly. He used bonnet pads and vacuumed again when he was done. Jim moved the furniture with ease. He didn't leave any dirt. This was the best experience I've had with any comp. And the carpet was dry within a few hours. I will definitely use them from now on.
I was very pleased. They provided an estimate by e-mail and stuck to it to the penny. They provided an arrival time and the guy actually showed up 30 minutes early. I showed him the areas that needed cleaning (we have wall-to-wall carpet) and places that were stained as a result of a cat being sick and soda/coffee stains as well as heavy traffic and general dirty-ness. The cleaner (Kevin) was very friendly, acknowledged the areas I thought needed special attention and went to work. It was great. I was particularly impressed with how quickly everything dried. I had used other well known carpet cleaners in the past and the drying time was almost always 24 hours. Heaven's Best took a little over an hour. Of course, the very best part is that the carpets are clean and fresh. I would definitely use them again.
We are very pleased with the service. The carpet is in pretty good condition, light beige color, and had spots in various places from previous owner. It now looks great!
The technician, Barry, was very professional, on time, and was very conscientious about the work. He did a thorough job on a relatively large room. Told us if anything showed up after it dried to call them, and they would return and take care of it.
This Company was recommended to us by a Realtor - She was right-on to recommend them. We've had our carpet's cleaned before, and in my experience, there is no comparison to the quality of work. WE WOULD DEFINITELY RECOMMEND THIS COMPANY.
We had a wonderful experience with Heaven's Best. Our carpets look brand new. The amount we were quoted is exactly how much we paid. He was very professional, arrived on time and did a thorough job. But more importantly, the owner was extremely friendly and willing to help us in a pinch. Our house was going on the market in a few days and we had originally scheduled carpet cleaning with another company. That company gave us a low quote, but when they arrived, they told us it would be almost three times as expensive and then they stormed out when we questioned the amount. I immediately called Heaven's Best and he was able to work us in in one day. They are the real deal - no bait and switch. Would definitely use them again and recommend them to others.
Things went well from initial contact until completion of services. I was able to reach a knowledgeable company representative on the first attempt who was able to talk me through an estimate based on the description of my needs. Servicer arrived promptly and clearly explained the steps he would take and the results I could expect. He was also accurate about how long it would take him. My carpets are 11 years old so I know it is time for replacement. But, Heaven's Best breathed new life into them! The price charged was reasonable.